Refund Policy
Refund Policy
Title: Returns & Reflections
At Orlandrix, we curate our collection with an uncompromising eye for quality and aesthetic. We want every object you bring into your home to be a source of purity and joy. If a selection doesn’t perfectly align with your space or expectations, our return process is designed to be as seamless as our products.
The Grace Period
We offer a 30-day reflection period from the date your order arrives. This gives you ample time to ensure your new cleaning essentials meet the Orlandrix standard in your own environment.
Condition for Return
To maintain our commitment to hygiene and premium quality, we ask that returned items be:
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In their original, unopened packaging.
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Unused and in the same pristine condition in which they were received.
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Accompanied by the original receipt or proof of purchase.
The Seamless Process
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Initiate: Please reach out to our concierge team at service@orlandrix.com with your order number.
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Review: Once your return request is approved, we will provide you with the return shipping instructions.
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Return: To ensure the safety of your return, we recommend using a trackable shipping service.
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Refund: Upon receiving and inspecting your item, we will notify you of the approval. Your refund will be processed back to your original payment method within 5-7 business days.
Damages & Discrepancies
Quality is our signature. If your order arrives with any imperfections or if there has been an error in fulfillment, please contact us immediately at (+1) 475-405-0209. We will prioritize a replacement or a full refund to make it right.
Exchanges
The fastest way to ensure you get what you desire is to return the item you have and make a separate purchase for the new item.
Contact Our Concierge
For any further questions regarding your experience, our team is standing by:
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Email: service@orlandrix.com
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Phone: (+1) 475-405-0209
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Studio:
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42622 Sunny Bay Court, Chantilly, VA 20152, USA